This privacy policy ("Privacy Policy" or "Policy") sets forth the privacy practices of MALLET SOLUTIONS LP (hereinafter called "PushVPN" or "Company") and applies to users ("user(s)" or "you") of the VPN Software currently known as "Push VPN" ("Push VPN") available through the company's website at: pushvpn.com ("Website")
PushVPN has an unequivocal company policy: the strongest observance of data protection and uncompromising protection of the user privacy. Therefore, when using the Push VPN, the user's traffic data such as browsing history, traffic destination, data content and search preferences are not monitored, recorded, logged or stored by the Company. More than this, when using the Push VPN, we are not storing connection logs, meaning that we don't have any logs tied to your IP address, connection timestamp or session duration.
We also take very seriously and put a lot of effort to ensure safe storage and protection of the user's Personal Data (as defined below).
What does this policy cover?
This Policy applies to all Services that we offer via our entire suite of apps, and also applies to the Website as well as your use of Push VPN ("Services"). This Policy does not apply to any website, product or service of any third-party company even if the website links to (or from) our Website. Please always review the privacy practices of any third-party company before deciding whether to provide any information. By using our Website or Services, you are accepting the practices described in this Policy. If you do not agree with this Policy, please do not visit or use our Website or Services. Your continued use of our Website or Services will signify your acceptance of this Policy.
What data do we collect?
Information related to your account ("Personal Data"):
When registering through our Website you will be requested to provide only your e-mail address, username and payment information which you submit to us voluntarily when you order or subscribe for our Services, as well as when you fill out any of the contact forms on the Website. This information is collected for proper administration of your account and/or subscription and to offer you customer support and, to the extent you so choose, to provide you with our newsletter and occasional promotional offers. The above mentioned Personal Data is not, at any point, associated with any kind of activity done by the user inside the Push VPN tunnel which is NOT recorded, logged or stored at all.
Anonymous Information ("Non-personal Data"):
Additionally, we collect and/or receive and store certain non-personal information ("Non-personal Data") whenever you interact with us. This exchange of information occurs between your browser and our affiliates or our server occurs automatically upon accessing our pages. Through such exchange we receive Non-personal Data including without limitation, data relating to the browser you are using, mobile/desktop device, general properties and metadata, OS version, preferred language, the date and time of your visit, the referring website and your preferences in our Websites during your visit. We collect such statistical information about usage as aggregate data from both the Website and Service in order to maintain a better customer experience as well as a high level of quality for the Service.
With regards to the Push VPN, Non-personal Data is not associated with or linked to your Personal Information. Thus Non-personal Data does not permit the identification of individual persons. Additionally, Non-personal Data do not include any information about the activity performed by the user inside the Push VPN tunnel such as browsing history, web content accessed, destinations of VPN traffic, DNS queries and IP addresses. We use this information for internal monitoring, analytics and improvement of our services in the way described in this Policy. Additionally, at your sole discretion you may approve VPN connection diagnostics which allows for app data to be sent by the user to the customer support team, similarly to a "report a bug" feature. A connection log may also be sent together with a ticket that is raised with our customer support, so our team can debug any faults that may appear and result in a bad experience for the user.
Do we collect personal data?
Our Website contains a registration forms (e.g. during payment process or during customer support and review) that will ask users at their discretion to provide us with certain information such as their email address as detailed above. We use this information to create an account, provide the service, send you news and updates and promotional material about our products or from some of our partners. We do not share this information with third parties, except as detailed below and other than with the people/or associate working with the Service or Website. We additionally may use technologies such as cookies, beacons, tags and scripts. Please refer to our Cookie Policy for additional information on this point.
Users may opt out of any unwanted emails by the unsubscribe option in the emails or by contacting us directly at [email protected].
In order to maintain a high-quality degree for our service and also an excellent customer support experience, PushVPN is using certain 3rd parties to collect and process the following aggregate data:
How do we collect non-personal data?
We automatically collect anonymous Non-personal Information through different technologies as described below.
A. Website:
Our website may use 3rd parties such as Google Analytics and third-party analytics, such as Facebook, Bing, Yahoo, Twitter and MixPanel, to better understand how you use the Site and ways that we can improve your experience. Through these tools, we can see trends of usage of our Website such as total number of unique users, popular webpages or articles by number of total impressions, etc. These third parties use pixels or cookies to measure things such as the average time spent by users on the Site or visited pages so we learn how to improve the Site for you. Please see more information about this in our Cookie Policy https://pushvpn.com/privacy .
To learn more how Google uses data from our use of Google Analytics Cookie we recommend you review Google’s policies located at: www.google.com/policies/privacy/partners. We also encourage you to review the Google Analytics' currently available opt-outs for the web tool available at: https://tools.google.com/dlpage/gaoptout/.
Additionally, we use third-party optimization companies, such as VWO which similarly use cookies to provide such services. Lastly, as stipulated above to provide you with online chat support, we use Zendesk. Zendesk collects both personal as well as anonymous information. It collects anonymous information by placing cookies in your browser.
Please refer to our Cookie Policy for additional information.
B. Service:
The performance of the Service is measured through a series of events sent anonymously to third-party services (MixPanel) which is building aggregate data based on certain trends. Few examples of events are indicatively mentioned below:
Ordering Our Service
To order our Service you must choose which option works best for you on our pricing page, once you click on order now you will be asked to register to create a secure account by inserting your email account. Thereafter you will be asked to choose your method of payment between credit card, paypal and bitcoin. The specific information collected varies depending on the payment method you choose. To minimize the amount of Personal Data you submit to us, we recommend that you use bitcoin payments when subscribing to our Service.
Please note that PushVPN itself does not process any orders or payments. We work exclusively with payment processors such as Tap2Pay (Global Payments Provider Sp. z.o.o. Poland, NIP: 9662128169, VAT PL9662128169) and/or Paypal. You can find information about the payment services providers' privacy policies and practices at https://tap2pay.me.
Once you chose your selected way of payment and click "continue to payment" (or similar wording), you will be directed to our third-party payment gateways domain. Although this page may have the look and feel of the Website please make sure that you are aware that you are now on our third party payment processor's site in order to complete your transaction. The name, address, card number, expiration date, and email address will be collected by the applicable, third party payment processor to process your request. Your email address will be shared back with us in order for us to provide you with your subscription to Push VPN.
We do not have any access to the credit card information you submitted to our payment processor. We do not connect your personal information with any kind of online activity done by you inside the Push VPN tunnel, such as: browsing history, traffic destination, data content, IP addresses or DNS queries. The payment processors privacy policy governs the collection and use of the information collected during the check-out process which we recommend you review prior to placing an order or providing any information.
In order to assist you if you have questions while using our Website or regarding your order and provide comprehensive customer support, we offer the possibility of online chat. For the use of such online chat, you will be requested to provide personal data such as email. Our online chat is offered through LiveAgent that will have access to collect and proses such personal data solely for the purpose of facilitating communication with you and record-keeping. Additionally, as part of our customer satisfaction policy we may ask you to answer some questions about our Site and your decision to purchase our products. These third parties are prohibited from using your personal data for any purposes other than as stipulates in their privacy policy available at https://www.liveagent.com/privacy-policy-live-agent/ .
We also reserve the right to disclose your Personal Data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
Lastly, we may share Non-personal Data associated with the use of our Website with 3rd part suppliers for the purposes of optimization of our Website and Services as well customer analytics (e.g.VWO, Facebook, Yahoo, Twitter, Bing, Google, Mixpanel, Instabug, BugSplat, OpenX etc). These third parties will use Non-personal Data and/or Personal Data relating to your use of our Website to evaluate your use of the Website, compile reports on Site activity and provide other Site activity and internet related services, all in accordance with their applicable privacy policy.
Security of Your Personal Data
We follow generally accepted industry standards to protect the Personal Data submitted to us, both during transmission and once we receive it. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. If you have reason to believe that your interaction with the Website is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately.
During the development of the Service and the selection of its service providers, PushVPN has paid attention to providing a high degree of safety:
All data processing centers with which PushVPN cooperates pass through a compliance process. PushVPN has generally Root Access to all its servers and administers them itself.
If you feel that your privacy was treated not in accordance with our Policy, or if any person attempted to abuse our Service or acted in an inappropriate manner, please contact us directly at [email protected]. Further, in the event of a data breach, in which we discover your Peronal Data is at risk, we will notify you immediately through your account or the Website or, if technically possible, by sending you an email.
Your rights and Control:
Your principal rights under data protection law in relation to your Persona Data are:
(a) the right to access and information which is provided to you through your account;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
We provide you with the ability to exercise certain choices and controls in connection with our treatment of your Personal Data. Depending on your relationship with us, these choices and controls may include, access to the Personal Data collected about you that we hold; correcting, updating or deleting the information associated with you that we hold; and in the event, you wish to opt out from the data collection or you are not able to exerciser your rights through your account please contact us at: [email protected]. In the event you make such request, note that we may require certain information from you in order to verify your identity and locate your data and that the process of locating and deleting the data may take reasonable time and effort. Data privacy and related laws in your jurisdiction may provide you with different or additional rights related to the data we collect from you, which may also apply.
Service Performance Data and Push VPN Connection Summary Statistics
Through our strict no-logs-policy, we ensure that we do NOT track user traffic performed inside the Push VPN tunnel such as: browsing history, traffic destination, search preferences, data content, IP addresses or DNS queries. Therefore:
We do NOT know at any time which user ever accessed a particular website or service
We do NOT know which user was connected to our Push VPN service at any given time or which Push VPN server IP they used
We do NOT know the set of original IP addresses of a user’s computer
PushVPN is 100% committed to the no-logs-policy and we do not store them. Logs can easily link actions back to you, and thus at no time can PushVPN release such logs, as we don’t collect any logs.
Children's Privacy
You represent and warrant that you are at least 13 years of age and of legal competence to use our Service. If you are under 18, please be sure to read the Agreement with your parents or legal guardians. We do not use the Service to knowingly solicit data from or market to children under the age of thirteen (13). We request that such individuals do not provide Personal Data through our services. If you become aware or have any reason to believe that a child under the age of 13 has shared any information with us, please contact us at: [email protected] and we take reasonable steps to ensure that such information is deleted from our files.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking (Google Analytics, Crashlitics).
Data Retention
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion as detailed above. Please note that unless you instruct us otherwise we retain the information we collect for as long as needed to provide the Service and to comply with our legal obligations, resolve disputes and enforce our agreements.
Policy Updates
If we decide to make changes to our Privacy Policy, at our sole discretion, Such changes and updates will be effective immediately upon the display of the revised Privacy Policy. Thus, we encourage you to check this Privacy Policy regularly for updates, so that you are fully informed on how your data is collected and used by the Company and your related rights. The last revision date will be reflected in the "Last Modified" heading. Your continued use of the Services following the display of such amendments constitutes your acknowledgement and consent to such amendments to the Privacy Policy and your agreement to be bound by the terms of such amended policy.
If we make material changes to this Privacy Policy, we will notify you through the account or the Website and make best efforts to notify you via email, or by means of a notice on our home page prior to the change becoming effective.